Do you like to work in an international environment? Are you passionate about cloud technologies?

Econocom Services is looking for an IT support technician 24x7 to join our team. If you have a strong interest in IT operations, incident resolution, and request management, and you’re eager to grow in a dynamic and innovative environment, we’d love to hear from you!

Key Responsibilities

• Real-time monitoring of critical systems and applications to promptly detect incidents.
• Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
• Collaborate with technical teams and other departments to ensure incident resolution.
• Conduct preliminary analysis and apply basic solutions to recurring incidents.
• Maintain detailed incident records and generate status and resolution reports.
• Ensure incidents are resolved within agreed SLA timeframes.
• Follow established operational procedures for incident management.
• Escalate critical or complex incidents with complete and accurate information.
• Propose process improvements for incident management based on operational experience.

Technical Competencies

• Minimum B2 level of English required.
• Proficiency in ServiceNow for incident logging and prioritization.
• Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
• Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
• Familiarity with ITIL processes, particularly in incident, problem, and change management.
• Experience with monitoring tools like Datadog.

Personal Skills

• Clear and precise communication with technical teams and end-users.
• Ability to stay calm and make quick decisions in critical situations.
• A problem-solving mindset with an emphasis on efficiency and collaboration.
• Strong ability to identify and resolve incidents swiftly to minimize operational impact.
• Effective collaboration with team members and other departments.
• Flexibility to adapt to evolving processes and technologies.
• Anticipation of potential issues and proactive measures to prevent them.
• Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer:

• Contract Type: Permanent.
• Location: metro Feria de Madrid (Madrid).
• Schedule: Weekends and Public Holidays from 7:00 to 19:00. Additional hours to complete the workweek will be scheduled on weekdays. Availability for other shifts is required.
• Training Plan and Career Development Opportunities.