Description

Customer Support Analyst

Why YOU want this position

Enverus has expanded its solutions in Power & Renewables with the addition of RatedPower. A high growth start up, RatedPower’s technology expands our portfolio of solutions in solar with its cloud-based software that automates and optimizes the feasibility study, analysis, design and engineering of solar power plants, and our geographical coverage internationally.

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking a Customer Support Analyst to join the RatedPower team supporting the Italian region. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions. Be a part of the energy transition and join our growing team, creating intelligent connections across the energy value chain with a strategic focus on growing our offerings in Power & Renewables.

Performance Objectives 

• Provide assistance to customers via email or conference call.
• Optimize the designs of clients for better and more realistic results maximizing the value that the product delivers.
• Provide technical support and training sessions to both current and potential clients.
• Assist the corresponding Customer Success Manager in their assigned markets.
• Provide technical support to the Marketing team to generate content.
• Improve customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• When discovering new features, help ideate potential solutions & improvements alongside the Product team.
• When launching new features to production, being part of the Quality Assurance team to ensure that everything in the product is working as expected.

Competitive Candidate Profile

• Recent graduate or student in last year of an engineering degree (preferably Industrial or Energy Engineering)
• Knowledge in the design and development of solar PV plants.
• Native Italian and excellent interpersonal and written communication in English (C1)
• Master’s degree in industrial engineering or Renewable Energy.
• Work experience in solar PV.
• Professional knowledge in other languages (Spanish, French, German, Italian, etc.).
• Passion in finding the best solution to customer questions/issues.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mind with creative problem-solving abilities.
• Strong work ethic, team player, and eagerness to learn.
• Sociable, curious, open minded and creative.