Hamelin-Laie International School Barcelona, part of the Nord Anglia Education group, offers a world-class education to students aged 4 months to 18 years. Located in vibrant Barcelona, Spain, our international community celebrates diversity and embraces over 40 nationalities.

At Hamelin-Laie, we nurture open-minded, resilient, and confident individuals through our holistic educational approach. Our curriculum inspires students to become socially, emotionally, and ethically aware, preparing them for an ever-changing world.

As a member of our dynamic team, you'll have the opportunity to shape the minds of tomorrow's leaders and collaborate with passionate educators from around the globe. Join us at Hamelin-Laie International School Barcelona and make a difference in the lives of our students. Together, we'll create a truly transformative learning experience.

PURPOSE: To coordinate & assist the Admissions department in administrative, organizational & development tasks.

REPORTING TO: Admissions Manager & DAM

START: asap

Core requirements of the post

In fulfilling the requirements of the post, the Admissions Coordinator will demonstrate essential professional characteristics, and in particular will;

• Answer the telephone in a polite, professional and timely fashion
• Deal with simple enquiries employing the good judgement to know when to pass the call to more senior colleagues
• Support and assist the Admissions and Marketing team in any reasonable duty as directed by them
  
  

Admissions support

• Qualify all prospective Nord Anglia families, using the BLANT framework, by making the 1st call and subsequent follow-up calls as needed to qualify / disqualify a lead.
• Pass qualified leads with detailed notes to the appropriate Admissions Officer.
• Support in the scheduling of visits as required.
• Drive fantastic parent experience through customer centric and best-in-class communications – often the lead specialist will be the 1st person from the school which the family will engage with.
• Maintain a clean Salesforce lead pipeline.
• Use data & dashboards to improve their individual ways of working e.g., understand how changes in process have influenced their qualification velocity, and adjust behavior as needed to improve.
• Feedback to the DAM on the quality of leads coming through the pipeline, helping to optimize and improve campaign effectiveness.
  
  

Commitment to Personal and Professional Development

• Participate in and fully engage with the school’s performance management and appraisal process.
• Demonstrate continuous professional and personal development through the identification and implementation of individual development plans arising from company and school performance management and appraisal processes
• Contribute to wider engagement of colleagues in the marketing and admission function giving support and willingly sharing ideas and materials to promote this.
  
  

Qualifications/Training

• Qualified to degree level or similar
  
  

Capabilities / Experience Needed

• Ideally experience in luxury, customer facing sales industries.
• Ideally Salesforce experience.
• Clear and proven ability to build rapport over the phone, and not be afraid to ask / respond to difficult questions.
• Excellent oral & written communication skills.
• Strong organizational / process skills.
• Team player – able to work as one integrated, collaborative MAC team to drive outcomes.
  
  

Personal Attributes

• High levels of personal integrity
• Excellent organisational and time-management skills
• Attention to detail
• Ability to work under pressure and remain calm
• Willingness to take on multiple tasks
• Self-motivated and enthusiastic
• Ability to work independently
• Continually strive for improvement
• Adaptability
  
  

At Nord Anglia Education we are committed to providing a world-class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We welcome applications from suitable qualified persons from all diverse backgrounds.

Please note, only shortlisted candidates will be contacted.