MISSION: Act as the “experience delivery engine” for IESE’s events and program coordination, managing resources in an effective and cost-efficient way to provide on time, personalized and responsive services that contribute to deliver excellent...
MISSION: Act as the “experience delivery engine” for IESE’s events and program coordination, managing resources in an effective and cost-efficient way to provide on time, personalized and responsive services that contribute to deliver excellent experiences.
RESPONSIBILITIES:
Assist with the design, planning and management of client’s events and program coordination:
REQUIRED SKILLS:
RESPONSIBILITIES:
Assist with the design, planning and management of client’s events and program coordination:
- Event management & Program coordination that includes:
- Program Delivery and Student’s Support: badges, seating charts, team rooms, lunch arrangements, etc.
- Client Service: answer the information requests (by email, telephone, and personal)
- Events management: production of materials (foams, screens, posters, html etc.); speakers management, follow up, agenda and gifts; support press needs; design event & costumer journey;
- Projects involvement: portfolio of social activities providers (hotels & restaurants); gifts to participant; support in catering, IT, audiovisuals and facilities;
- Budget and calendar control and follow up; event production & program delivery and closing (satisfaction survey, thank letters, statistics, audiovisuals material, etc.).
- Participate in a wide array of projects including topics such as:
- Homogenize processes to identify synergies, best practices and efficiencies.
- Develop a centralized database to achieve cost-effectiveness and time saving.
REQUIRED SKILLS:
- Client focused serving both internal and external clients
- Flexible, able to act under pressure and to learn and adapt to new scenarios
- Team building and team working
- Able to multi-task
- Detail oriented
- Fluent English and Spanish preferred
- Basic notions of protocol
- Organization and prioritization: knowing how to manage and coordinate efforts to achieve short-term objectives; analyze the situation to prioritize.
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