We’re looking for a Customer Support & Operations Manager, junior profiles welcome, passionate about delivering outstanding service and ensuring smooth daily operations for a fast-growing fintech platform transforming financial wellbeing.

Based in Barcelona, you’ll collaborate with international teams to optimize processes, enhance the customer experience, and maintain data accuracy across systems.

If you love problem-solving, working with B2B clients and B2C users, and being part of a collaborative, high-energy environment — this opportunity is for you!

Main Responsibilities

• Ensure efficient daily operations and data accuracy (users, shifts, payroll, etc.)
• Deliver empathetic and effective support to clients and users through multiple help channels
• Assist the Customer Success team with operational requests and cross-department coordination
• Act as the customer’s voice, providing valuable feedback to improve the product and user experience
• Identify and resolve issues proactively to maintain high service standards
• Collaborate closely with technical and support teams to meet SLAs and KPIs
• Contribute to a customer-centric culture built on quality, agility, and innovation

Required Skills

• Bilingual in English and Spanish (mandatory); additional European languages are a plus
• Junior profiles with little experience are welcome
• Strong communication, organization, and problem-solving skills
• Ability to learn quickly, adapt to new systems, and work independently
• Proactive, collaborative mindset with a strong sense of ownership
• Passion for technology, innovation, and continuous improvement

Why Apply?

• Join a leading fintech company with a clear mission: empowering people through financial wellbeing
• Work alongside a motivated, international team that values curiosity, collaboration, and innovation
• Hybrid work model with the flexibility to work remotely up to 4 weeks a year from anywhere in the world
• Competitive benefits: extra vacation days, private health insurance, home office setup budget, and more
• A genuine opportunity for growth, learning, and making a positive impact in a fast-paced, purpose-driven environment