Norwegian-speaking Customer Service Representative - Travel Industry
Barcelona / Spain
On-Site
Full Time
€22.300
Norwegian C2, English C1


About the Job
Join a multicultural travel support team in Spain as a Norwegian-speaking Customer Support Advisor, delivering high-quality service to international travellers.


Job Description
We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.

Responsibilities

• Provide clear guidance on service and payment inquiries from international travellers.
• Communicate with customers and accommodation suppliers via email and phone.
• Deliver high-quality customer service by identifying needs and offering solutions.
• Mediates between parties and resolves issues with professionalism.
• Follow defined procedures and log all interactions accurately.
• Collaborate in a team to ensure service excellence.
  

Candidate profile

• Norwegian at C2 level and advanced English proficiency
• .Excellent written and verbal communication skills
• .Strong PC skills (Office 365, CRM, internal platforms)
• .Problem-solving mindset and solution-driven approach
• .Motivated, goal-oriented, and customer-focused with adaptability to changing priorities
• .Affinity with accommodation platforms
• .Previous customer service experience is valued
  

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Employer offers

• Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:
• 00Temporary contract with the possibility of permanent status after 3 month
• s.Relocation support availabl
• e.Initial 3-week training with ongoing coachin
• g.Feel Good program: language lessons, team activities, quizze
• s.Private health insurance (upon permanent contract
• ).Flexible remuneration options after probatio
• n.27 vacation days per yea
• r.Free coffee daily and weekly frui
• t.A dynamic, multicultural, international work environment with clear career developmen
  

t.

Hard requirements
Assessments: QUIA native 80% + English minimum 70%.
Availability to work from home and from the office when required.
Personal smartphone needed for certain apps (Android/iOS).
Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.