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Machinery Manufacturing Company Long-term opportunity ¿Dónde vas a trabajar? International Machinery Manufacturing Company located in Barcelona seeks an experienced Service Manager (Responsable de SAT) to lead the Aftermarket Service Team. Descripción...

  • Machinery Manufacturing Company
  • Long-term opportunity

¿Dónde vas a trabajar?

International Machinery Manufacturing Company located in Barcelona seeks an experienced Service Manager (Responsable de SAT) to lead the Aftermarket Service Team.

Descripción

  • Lead, support, and develop a team of Field Service Technicians, ensuring strong performance and continuous improvement.
  • Coordinate and schedule installations, commissioning, preventive maintenance, and emergency service interventions.
  • Monitor and optimize service KPIs.
  • Work closely with sales and aftermarket teams to identify growth opportunities.
  • Manage service backlog and technician workload across the region.
  • Provide technical support on spare parts to both the Aftermarket sales team and the field technicians, helping to identify correct parts, validate replacements, and resolve technical queries.
  • Act as an escalation point for technical or customer-related issues.
  • Ensure accurate and timely reporting of service activities, interventions, and customer feedback.
  • Travel regularly throughout Spain, Italy and Portugal to support team members and customer needs.
  • Occasionally intervene in highly specialized service interventions or supervise service interventions when resources are limited.

¿A quién buscamos (H/M/D)?

  • Technical degree or vocational training in mechanics, mechatronics, or electrical engineering.
  • Minimum 5-7 years of experience in industrial technical services, with 2+ years in a team leadership role or potential and willingness to assume leadership responsibilities.
  • Strong knowledge of industrial machinery.
  • Excellent team management, planning, and problem-solving skills.
  • Fluent in Spanish and advanced level of English. Portuguese and Italian language skills would be a plus.
  • Willingness to travel between 20% and 50% of the time within Spain, Italy and Portugal.
  • Valid driver's license.

¿Cuáles son tus beneficios?

  • Long-term Opportunity
  • A strategic role with a clear path to leadership within two years.
  • A collaborative and international work environment.
  • Competitive compensation and benefits.
  • Training, support, and career development opportunities.
  • Possibility to work with cutting-edge industrial equipment and technology.

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