• Machinery Manufacturing Company
• Long-term opportunity

¿Dónde vas a trabajar?

International Machinery Manufacturing Company located in Barcelona seeks an experienced Service Manager (Responsable de SAT) to lead the Aftermarket Service Team.

Descripción

• Lead, support, and develop a team of Field Service Technicians, ensuring strong performance and continuous improvement.
• Coordinate and schedule installations, commissioning, preventive maintenance, and emergency service interventions.
• Monitor and optimize service KPIs.
• Work closely with sales and aftermarket teams to identify growth opportunities.
• Manage service backlog and technician workload across the region.
• Provide technical support on spare parts to both the Aftermarket sales team and the field technicians, helping to identify correct parts, validate replacements, and resolve technical queries.
• Act as an escalation point for technical or customer-related issues.
• Ensure accurate and timely reporting of service activities, interventions, and customer feedback.
• Travel regularly throughout Spain, Italy and Portugal to support team members and customer needs.
• Occasionally intervene in highly specialized service interventions or supervise service interventions when resources are limited.

¿A quién buscamos (H/M/D)?

• Technical degree or vocational training in mechanics, mechatronics, or electrical engineering.
• Minimum 5-7 years of experience in industrial technical services, with 2+ years in a team leadership role or potential and willingness to assume leadership responsibilities.
• Strong knowledge of industrial machinery.
• Excellent team management, planning, and problem-solving skills.
• Fluent in Spanish and advanced level of English. Portuguese and Italian language skills would be a plus.
• Willingness to travel between 20% and 50% of the time within Spain, Italy and Portugal.
• Valid driver's license.

¿Cuáles son tus beneficios?

• Long-term Opportunity
• A strategic role with a clear path to leadership within two years.
• A collaborative and international work environment.
• Competitive compensation and benefits.
• Training, support, and career development opportunities.
• Possibility to work with cutting-edge industrial equipment and technology.