About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide. Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your role

We’re looking for a proactive and detail-oriented Launch and Quality Specialist to join our team. In this role, you’ll play a key part in the successful opening of new hotel properties and support the continuous improvement of operational excellence across our portfolio. You’ll work closely with multiple departments to ensure every launch delivers a consistent brand experience and meets our hospitality service standards. This is a great opportunity to take ownership of impactful projects, gain hands-on experience in hotel operations, and contribute to the growth of a dynamic and expanding company.

Your Journey

• Support the full project lifecycle of new hotel openings, from planning to post-launch stabilization, by preparing and maintaining timelines, checklists, and coordinating with internal teams (Housekeeping, Front Office, Maintenance, F&B, HR) and external partners.
• Participate in on-site visits to oversee the implementation of operational and brand standards.
• Assist in the implementation and review of SOPs and brand guidelines across all properties; lead quality audits and service assessments in collaboration with department heads.
• Monitor guest feedback (online reviews, in-stay surveys) to identify trends, recommend improvements, and ensure service teams are trained and aligned with standards.
• Create, maintain, and update operational manuals, SOPs, training materials, and launch toolkits; standardize procedures while allowing local adaptation.
• Support the development of scalable processes to drive operational efficiency and consistency across locations.
• Track KPIs related to service quality, launch performance, and readiness; contribute to reporting and analysis for leadership reviews and audits.
• Research and suggest new tools, systems, or practices to improve guest experience and operational excellence; collaborate across teams to pilot and implement new initiatives.

What do you bring to your trip

• Relevant experience in hotel operations, project management or quality control. Pre-opening or brand compliance experience is a strong plus.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Highly organized, deadline-driven, and able to manage multiple projects at once.
• Passion for quality, continuous improvement, and a sharp eye for detail.
• Clear and confident communicator, fluent in English (other languages are a bonus).
• Comfortable with PMS systems like Opera, and tools like Trello, Notion, MS Office, and Google Workspace.
• Tech-savvy, adaptable, analytical, and always ready to learn something new.

Olala! Benefits of your stay

• Breakfast & Energy: Start your day right with breakfast at the office, fresh fruit twice a week, and unlimited coffee, tea, and all the milk options you can imagine to keep your energy up.
• Pet-Friendly: Bring your furry friend with you! We love having pets around the office.
• Events: Team buildings, office parties and afterworks because we love celebrating and enjoying the friendly, dynamic environment we’ve built together.
• Birthdays Off: Enjoy your birthday doing what you love most.
• Keep learning! Career growth and development opportunities, including learning programs and career plans tailored per department and position.

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala Homes, visit www.olalahomes and to keep up to date with Olala Homes’ news, follow us on LinkedIn and Instagram!