About The Role We are looking for a Customer Success Executive to join our Operations team and support the successful delivery and continuous improvement of the digital programs we manage through our platform. This role sits at the intersection of...
About The Role
We are looking for a Customer Success Executive to join our Operations team and support the successful delivery and continuous improvement of the digital programs we manage through our platform.
This role sits at the intersection of client success, platform operations, and partner management. The ideal candidate will have a strong digital mindset, be proactive and solution-oriented, and enjoy working closely with clients, internal teams, and external partners to ensure the correct execution of services and a high-quality user experience.
Your Main Functions
We are looking for a Customer Success Executive to join our Operations team and support the successful delivery and continuous improvement of the digital programs we manage through our platform.
This role sits at the intersection of client success, platform operations, and partner management. The ideal candidate will have a strong digital mindset, be proactive and solution-oriented, and enjoy working closely with clients, internal teams, and external partners to ensure the correct execution of services and a high-quality user experience.
Your Main Functions
- Manage the implementation and onboarding of SaaS-based solutions for our clients, as well as the incorporation of merchants into our platform's ecosystem
- Act as a coordination point between clients, merchants, technical teams to ensure smooth service delivery.
- Assist in the maintenance and optimization of platform offers, partner integrations, and digital services.
- Deliver support and training to customers and merchants regarding the operation of our platform.
- Monitor platform performance and identify opportunities to improve usability, operational efficiency, and user experience.
- Contribute to the continuous improvement and scalability of operational processes.
- Educational background in technical fields, technological project management, data analysis, or digital marketing focused on analytics.
- Experience in Customer Success, Saas Implementation, Operations, Digital Account Management or similar.
- Strong problem-solving skills, proactive attitude and digital mindset.
- Ability to coordinate with multiple stakeholders.
- Strong communication and organizational skills.
- Native/C2 proficiency in Spanish and B2 proficiency in English.
- Interest in data systems and their impact on business.
- Proficiency in MySQL / MariaDB.
- A competitive salary range, tailored to your experience Yearly salary: €28,000 - €32,000
- Hybrid work model: 2 days per week in our office.
- Meal vouchers and additional flex benefits.
- Flexible working hours to support work-life balance.
- Ongoing training & career development plans to help you grow within the company.
- Language classes and opportunities for continuous learning.
- Well-being initiatives and team activities to foster engagement and collaboration.
Ver más
¡No te pierdas nada!
Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo
Nunca compartiremos tu email con nadie y no te vamos a enviar spam
Suscríbete AhoraÚltimas ofertas de empleo de Atención al cliente en Madrid
C
Capgemini Invent
Madrid, ES
Are you a recent graduate, or are you graduating at the end of june of this 2026? Are you looking for new professional...
P
Product Pulse
Buscamos a alguien que combine mentalidad analítica con una fuerte orientación al cliente, capaz de moverse con soltura...
C
CHECK24 España
Madrid, ES
Este es el reto Dar la mejor solución a las necesidades del cliente con una atención súper personalizada ¡el cliente es...
C
Cabify
Madrid, ES
En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches...
A
Adobe
Madrid, ES
The Opportunity We have a fantastic opportunity for a Senior Customer Success Manager to join our team based in Madrid...
B
Bodegas Cepa 21
Madrid, ES
Bodegas Cepa 21 es una bodega referente en la Ribera del Duero, con una visión innovadora, vinos diferenciadores de...
V
Vodafone
Descripción del puesto En Vodafone buscamos un/a Customer Experience Specialist para unirse al equipo de Customer...
A
Alignerr
About Alignerr Alignerr works with AI labs that need high‑quality, human‑created descriptions of film and video. Our...
J
JoVE
About the job JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific...
K
KRUK España
🌟¡Impulsa la eficiencia y la experiencia del cliente en KRUK España!🌟 Somos una organización internacional con más de...
