Company Description

Well & Come Boutique Hotels provides a peaceful and exclusive atmosphere in the heart of the city, perfect for those seeking a private and relaxing stay. Currently located in Barcelona, the hotel is known for its attention to detail and personalized service. We are committed to creating memorable guest experiences and maintaining the highest hospitality standards. Additionally, we are excited to expand our presence with a new location set to open in Malaga in 2024.

Role Description

This is a full-time, on-site Receptionist role based in the Greater Barcelona Metropolitan Area. The receptionist will manage front desk operations, including greeting and assisting guests, handling check-ins and check-outs, and accommodating guest inquiries. Other responsibilities include managing reservations, coordinating with internal departments to address guest needs, and maintaining a welcoming and professional reception area. Ensuring a high standard of customer service and promptly handling administrative tasks are key aspects of this role.

Qualifications

• Customer service and communication skills, including friendly and professional interaction with guests
• Proficiency in managing reservations and front desk operations
• Organizational and multitasking abilities to handle inquiries and administrative duties effectively
• Fluency in Spanish and English; additional language skills are a plus
• Basic knowledge of hotel management software and computer literacy
• Strong problem-solving skills with a guest-centric approach
• Prior experience in the hospitality industry is beneficial but not required