As an Engagement Consultant, you will play a key role in supporting workers throughout their journey with Workwell Global following their initial registration. Working within the Operations team and reporting to the Operations Manager, you will deliver an exceptional customer experience by guiding workers through compliance, onboarding, registration, and ongoing support activities. The role focuses on building strong relationships, ensuring all documentation and processes are completed accurately, and acting as a trusted point of contact throughout the worker lifecycle.

You will work closely with contractors, accountants, legal partners, and internal teams to ensure workers receive a seamless and professional service while supporting operational excellence and continuous improvement across the business

What You’ll Be Doing

• Supporting workers through the registration, onboarding, employment, self-employment, and de-registration processes.
• Ensuring all compliance documentation is gathered, validated, and recorded before projects or employment commence.
• Providing clear guidance on processes, expectations, deadlines, and required actions to workers and external partners.
• Building strong relationships with contractors through regular communication and a proactive, customer-focused approach.
• Liaising with accountants, lawyers, and other external stakeholders to support registrations, changes in circumstances, immigration matters, and tax-related processes.
• Managing and maintaining accurate records within the CRM system, ensuring all worker information is kept up to date.
• Monitoring registration, compliance, and de-registration reports to ensure data accuracy and process completion.
• Responding to worker queries and resolving issues in line with company guidelines while delivering excellent customer service.
• Maintaining SharePoint folders, documentation, templates, and operational records to support efficient ways of working.
• Building effective relationships across internal departments and with external providers to support service delivery.
• Identifying opportunities to improve processes, enhance the worker experience, and increase operational efficiency.
  
  

We’d Love To Hear From Someone That

• Has experience working in a customer-focused, operations, compliance, onboarding, or administrative environment.
• Is confident using CRM systems and can quickly learn new technologies and processes.
• Has a strong understanding of administrative procedures, compliance requirements, and document management.
• Can communicate complex or time-sensitive information clearly and professionally to a variety of audiences.
• Is highly organised, able to prioritise effectively, and comfortable managing multiple tasks simultaneously.
• Enjoys building relationships and delivering a positive customer experience.
• Is proactive, solution-focused, and always looking for ways to improve processes and outcomes.
• Has strong attention to detail and takes accountability for the quality and accuracy of their work.
• Is IT savvy and confident using Microsoft Office applications, including Outlook, Word, Excel, and Microsoft 365.
• Is fluent in English, with additional languages being an advantage
  
  

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

| Mon - Wed 9:00 – 18:00, Thu 9:00 – 17:30, Fri 9:00 – 16:00 | Full Time, Permanent |

Barcelona Office | Office Based Initially | WFH Monday after probation period

Brand: Workwell Global

Territory: EMEA

Location : Barcelona, Spain

Salary : €30,000 - €32,000

Workplace : Office Experience :

Mid Hours : Mon – Fri 9:00 – 18:00