Omega CRM Consulting is looking for a Business Analyst / Project Manager that would like to collaborate with one of the top 15 global pharmaceutical companies

Responsibilities:

• Our project has the goal of optimizing the service operations process and supporting systems to reduce operational workload, provide reporting/forecasting transparency, and tracking SLAs
• As a project manager, the expectations are to manage the project scope, timelines and communications.
• As a business analyst, the expectations are to work with the service owners, product owners and the delivery unit to identify the requirements for the project and to ensure that the project will meet its desired objective and outcomes
• Managing Operational tasks for the Service Ops Platforms
• Support the day to day operations of the Service Ops Platforms
• Support the onboarding and training process for Production Partners

Experience

• Experience in Project Management and Business Analyst role in IT sector.
• Experience with service operations processes: global, customer-centric scenario, process mapping and requirements gathering.
• Experience with service operation tools, specifically JIRA and Service Now.
• Excellent Excel skills
• Experience in SCRUM enviroments.
• Excellent analytical and problem- solving skills
• Experience with LMS platforms is a plus

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 530 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow