Who we are

rpc – The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers.

rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees.

Your Tasks

We are looking for a motivated employee to join our Solution Building team developing user qualification solutions globally. As a Digital Adoption Solution Builder, you will use market-leading tools to create, implement and optimise interactive guides and digital content that guide users through processes and drive software adoption. This position is ideal for graduates looking to start their career in digital user support. You work remotely and we provide you with the technical equipment

• Development of interactive guides, onboarding solutions and context-sensitive tooltips that help users to better understand their software
• Testing, implementing and maintaining the content created to ensure its functionality and quality
• Analysis of user behaviour, use cases and feedback in order to continuously improve existing solutions and implement new requirements.
• Independent documentation and maintenance of the content created and the course of the project. Collaboration with an international team from Germany, Portugal and UK
• Basic technical understanding of HTML, CSS, UX/UI design and/or JavaScript and interest in creating digital guides using market leading digital adoption tools
  
  

Your Profile

• Successfully completed studies in a relevant field (e.g. computer science, business or media informatics, business administration with a focus on digitalisation, interaction design or similar)
• Basic knowledge of HTML, CSS, UX/UI design and/or JavaScript is required; basic understanding of software integrations and APIs. Initial knowledge of automation is an advantage
• Ability to understand user requirements and develop customised solutions
• Structured and independent way of working, even with parallel projects.
• Good communication (English C1) and teamwork skills.
• Openness to learn new methods and technologies and to develop further