Your Responsibilities

The key objective is to support the Student Services team by handling general student enquiries across multiple communicate n channels (in person, email, phone, and online) and providing efficient administrative assistance. This includes assisting international students with their visa and residence permit requirements as part of broader student support services, ensuring accurate records are maintained and compliance with relevant regulations

In this role your tasks and responsibilities will include, but are not limited to:

• Supporting students in their enrolment process on campus related Experience in handling foreign student registrations and liaising with Oficinas de Extranjería and Policía Nacional for visa/residence card processing. to residence permits (study purposes, working rights, post-graduate residence permits options), city registration, blocked bank accounts as well as health insurance)
• Supporting regular communication with students through various channels.
• Be actively involved in the registration process ensuring student visas are correct, checked and uploaded into the student database in a timely fashion.
• Delivering excellent customer service by providing seamless administration and effective communication.
• Issuing official letters to students upon request.
• Answering emails promptly and professionally.
• Guiding students in their questions regarding the BSBI policies and procedures.
• Performing other administrative duties as requested by the manager to support the seamless implementation and execution of processes.
• Assist in informative webinars.
• Verifying that all student visas are valid, accurate, and compliant with relevant immigration legislation.
• Uploading and maintaining accurate visa records in the student database within prescribed timelines.
• Liaising with government departments (e.g., Department of Home Affairs) to clarify and confirm visa requirements when necessary.
• Monitoring visa expiry dates and proactively communicating with students to ensure timely renewals and compliance.
• Advising management and students on changes to immigration law or institutional compliance obligations.

Your profile

• Advising international students on legal requirements, deadlines, and compliance obligations
• Experience in front-line customer service.
• Excellent attention to detail and strong organizational skills.
• Proficiency in business correspondence with customers.
• Proficiency in MS Office suite.
• Fluency in written and spoken Spanish and English.

Preferred qualifications:

• Experience in handling foreign student registrations and liaising with Oficinas de Extranjería and Policía Nacional for visa/residence card processing.
• Previous work experience in a Spanish university, language school, or educational institution handling foreign student compliance.
• Proven track record in the areas of student services, customer service, customer satisfaction, administration, higher educational management, and continuing education.
• Demonstrated ability to develop new approaches, solutions, and methods.
• Open and communicative, highly social and empathetic person.
• Creativity and critical thinking.
• You enjoy working in a team, showing initiative and introducing new ideas.
• You enjoy completing repetitive tasks and database work.
• You are able to handle a high volume of e-mails and personal consultations in a timely fashion.
• You ideally have previous work experience in working with visa matters, Spanish immigration offices and/or lawyers.
• You have a flexible mindset and ability to adapt to different responsibilities.

Why us?

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI, including leadership roles
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI

About us

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 18,000 students at locations in Germany, Europe and beyond.

We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.