As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What’s the Job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Monitors all calls that are in queue and answers appropriately.
• Logs all guest complaints into the Problem Tracker and adds to guest profile for future reference.
• Knows check-in and check-out guests from Opera, via telephone & email requests.
• Completes the beginning and ending shift duties that include; upkeep of cashier float, shift reports, and any other daily, weekly, and monthly reports required by management.
• Cash hotel guest’s personal and travelers checks and assists with currency exchange.
• Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and aid in selling or up-selling Hotel services; as well as all special promotion procedures, for programs such as Seasonal Packages, & Intercontinental Hotels Group Loyalty programs.

What We Need From You

• Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming, and easy to talk to.
• You will need problem-solving skills to turn issues into opportunities.
• Ideally, you will have spent at least one year in a front desk or guest service position.
• Ability to manage multiple tasks and conflicting deadlines.
• Fluent in Spanish & English; extra language skills would be great.
• Opera knowledge will be highly valuable.
• Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays.

What To Expect From Us

• Competitive salary.
• Discounted international room rates.
• Employee recognition programs.
• Training programs and access to IHG’s training tool.
• Meals whilst on duty.
• Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.