Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to troubleshoot customers issues.

This role requires to participate in on-call shift outside of the normal business hours, including night, week-end and public holiday. This position requires EU citizenship to access EU Sovereign Cloud.

We analyze incidents raised to the development team, mitigate them, take a step back to see the overall picture, and propose enhancements to the product in order to
- Reduce the number of incidents
- Reduce the time to resolution
- Improve Oracle Support capabilities to find solutions by themselves
- Improve customers capabilities to avoid the issue or find solutions themselves
- Improve application performance
- Improve integration between FDI and other Oracle products

The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

Responsibilities

Responsibilities:
- Understand customer issues and propose solutions.
- Analyze incidents and propose product enhancements.
- Analyze performance issues to find short term solution and long-term product enhancements.
- Collaborate with teams in multiple time zones.

Primary Skills:
- Must possess around 4 years of experience.
- Must have experience with Oracle Analytics.
- Must have a robust knowledge of Analytics RPD design, development, and deployment.
- Understanding of BI/data warehouse analysis, design, development, and testing.

Desirable Skills:
- Ability to write and communicate clearly and effectively.
- Experience with Fusion Data Intelligence
- Experience with Fusion Applications (ERP/HCM/SCM/CX)
- Certified on FDI, OAC and ADW.

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow´s technology to tackle today´s challenges. We´ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That´s why we´re committed to growing an inclusive workforce that promotes opportunities for all.