We are eStoreLabs , a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through...
We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.
Role Description
Role Description
- Project Intake & Assessment:
- Analyze incoming tickets for website edits or new page creations, evaluating the provided materials for completeness and technical feasibility
- Translate client input into actionable content and optimization plans
- Consultative Support:
- Act as a strategic advisor by consulting with clients on best practices, alternative solutions, and ways to optimize their web presence
- End-to-End Coordination:
- Oversee the entire lifecycle of a request—from initial requirement gathering and scoping to final delivery and client approval
- Resource & Stakeholder Management:
- Liaison between clients and internal teams to ensure all site updates align with organizational standards and project objectives
- Quality Assurance:
- Review all completed work against the client's original brief to ensure accuracy, usability, and brand consistency before "closing" the ticket
- Client Management:
- Day-to-day contact with the client, conducting client statuses and meetings. Conduct client-facing, high quality presentations
- Collaborate closely with cross-functional teams, including localization, creative, and design teams.
- Maintain client communication in English, report regularly, and manage client expectations
- Project Management:
- Coordinate activities across multiple markets, ensuring consistency and quality of deliverables
- Manage projects using tools like Asana or SNOW, etc., track progress, and create schedules
- Proactively identify project risks and bottlenecks impacting project progress and propose solutions to mitigate them
- Maintain project documentation and create onboarding training for new projects
- Prepare status reports, and analyze project data
- Strong written and verbal communication, able to clearly and effectively engage with clients, team members, and stakeholders
- Proficiency in project management tools (e.g., Asana) and good understanding MS Office package
- English Native speaker or Advanced English Level - at least C1
- Experience of working in any CMS is a must
- Applicable knowledge of CSS and HTML
- Ability to manage multiple project streams and to coordinate activities across multiple markets
- Risk assessment and mitigation strategies, bottleneck inspection
- Team player with positive attitude and problem-solving mindset
- Assertiveness and courage in presenting ideas and solutions
- Experience in dealing with international clients/customer service
- Good analytical and project management skills
- Attention to Detail
- Strong PM tools expertise to be able to manage complex client portfolios and parallel projects (e.g. ASANA or other)
- Experience with Pharma or other medical sectors
- Expertise in creating Gantt charts, Excel and analyzing project data.
- Knowledge of Photoshop and Illustrator for basic design adjustments preferred
- Cooperation based on a B2B contract or contract of service through the professional Deel platform for international cooperation
- 26 paid days off from service provision plus Bank holidays as paid days off
- Opportunity to work with international brands and to participate in exciting global project
- Exciting and friendly work environment
- Work in an international team without rigid corporate rules
- Training in eCommerce and development opportunities
- Yearly performance bonus or salary raise
- Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
- Step 2 Recruitment interview with HR person
- Step 3 Recruitment interview with a direct manager
- Step 4 Preparing and presenting recruitment task
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