Europe Express, part of Travelopia, is looking for a passionate Trip Concierge to deliver exceptional, tailor-made travel experiences for our guests. In this customer-focused role, you'll coordinate every detail of a journey, from accommodation and...
Europe Express, part of Travelopia, is looking for a passionate Trip Concierge to deliver exceptional, tailor-made travel experiences for our guests. In this customer-focused role, you'll coordinate every detail of a journey, from accommodation and rail travel to sightseeing, dining experiences, and activities, while providing personalized support before, during, and after travel. If you thrive in a fast-paced environment, enjoy building relationships, and love creating memorable travel experiences, we'd love to hear from you.
What we’ll offer:
Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: [email protected]
What we’ll offer:
- Competitive base salary: Euro 26,000 – 29,000 per annum /Local Bonus Scheme
- Comprehensive health benefits
- Retirement savings plan with company contributions
- Generous paid time off allowance and birthday day off
- Flexible hybrid working schedules
- Parental leave and family-supportive policies
- Charity or volunteering time off
- Group-wide travel discounts
- Coordinate and confirm all elements of the guest itinerary (accommodation, transport, rail, excursions, dining experiences, and unique activities) with suppliers.
- Anticipate client needs and go the extra mile to curate seamless, memorable journeys that help you impress the guests and exceed their expectations.
- Ensure all bookings are accurate — aiming for 99% accuracy and error-free documentation completed in a timely manner and fully aligned with the guest’s preferences and expectations.
- Communicate with guests prior to travel to answer questions, confirm details, and gather preferences.
- Respond to special requests such as restaurant reservations, in-destination recommendations, and other personalized services.
- Provide frontline support to guests during their trip, resolving issues efficiently and professionally.
- Collaborate with internal teams (Product, Sales, and Operations) to ensure a cohesive and consistent guest experience.
- Use guest feedback and insights to suggest experience enhancements or process improvements.
- Post-trip, collect feedback and proactively identify actions to elevate future guest experiences.
- Maintain accurate records of guest communications, preferences, and confirmed services.
- Experience in travel operations, customer service, or after-sales support, with a passion for delivering exceptional guest experiences.
- Excellent communication skills in English; additional European languages (Spanish, French, German, or Italian) are an advantage.
- Strong attention to detail, organisation skills, and the ability to manage multiple priorities in a fast-paced environment.
- Confident using back-office systems, Microsoft Office, and ideally Amadeus or other GDS platforms.
- Proactive, adaptable, and able to work independently while collaborating with global teams and stakeholders.
- Flexible to support occasional US stakeholder meetings and participate in a rotational after-hours and weekend on-call schedule.
- Hybrid role based in Barcelona, with office presence of 1 day per week during low season and 2 days per week during high season.
- Monday to Friday, working an 8-hour shift, Participation in a rotational shift after-hours and weekend support schedule (typically 1-2 times per month), with reimbursement provided where applicable.
Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: [email protected]
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