Organization- Grand Hyatt Barcelona

Summary

Join Our Team as a Guest Experience Host!

Are you passionate about hospitality and creating unforgettable guest experiences? We are looking for a Guest Experience Host to be the welcoming face of our hotel, ensuring that every guest feels valued and well-cared for from arrival to departure. In this role, you will provide personalized service, assist with special requests, and act as a key point of contact to enhance guest satisfaction.

If you have strong communication skills, a proactive attitude, and a passion for delivering exceptional service, this is the perfect opportunity to be part of a dynamic team in a fast-paced, guest-focused environment.

Responsibilities:

• Provide a warm and professional welcome to guests, ensuring a seamless check-in and check-out experience.
• Ensure a smooth and satisfactory arrival and departure process, addressing any guest concerns proactively.
• Handle guest inquiries, special requests, and concerns with efficiency and a problem-solving mindset.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide personalized recommendations.
• Follow up with guests to gather feedback and monitor satisfaction metrics, ensuring continuous improvement in service.
• Coordinate with other hotel departments to fulfill guest needs and enhance their overall stay.
• Foster strong relationships with VIP and repeat guests, ensuring their preferences are noted and expectations exceeded.
• Uphold confidentiality policies regarding guest information and maintain accurate records in the hotel’s system.
  
  

Qualifications

What We’re Looking For:

• Proficiency in English & Spanish (spoken and written)
• Previous experience in a guest-facing hospitality role is preferred.
• Strong ability to multitask and prioritize tasks effectively.
• A proactive, customer-focused attitude with excellent interpersonal skills.
• Familiarity with Microsoft Office and hotel management systems (Opera is a plus).
• Passion for hospitality and delivering outstanding guest experiences.
  
  

What You Will Love About Us:

• 12 complimentary nights per year at Hyatt hotels worldwide.
• Discounts on Hyatt hotel stays not just for you, but also for your family and friends from day one.
• 50% discount on food and beverages when dining as a guest at selected Hyatt hotels.
• Employee cafeteria.
• Free access to a multifaceted Wellness Platform for mental well-being care that inspires human growth.
• Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities at Hyatt hotels worldwide.
  
  

At Hyatt, "We care for people so they can be their best." This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means you will be part of the growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work company. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making the journey more human. Connected. Sustainable. Here, everyone's role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job: it is a career for people who care.