Role description

We are still looking for the very Top Talent...and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?
We are looking for an experienced Genesys Cloud Software Engineer to design, develop, integrate, and maintain solutions within our cloud contact center platform. The candidate will be responsible for implementing high-quality routing logic, automation, and system integrations that support business and operational needs.
The candidate will collaborate closely with the Program Director, Product Owner, architecture team, development teams, and multiple stakeholders to understand requirements, define technical solutions, and deliver scalable features within Genesys Cloud.

Responsibilities
Develop and maintain customer experience flows in Genesys Cloud Architect.

Build and support integrations using Genesys Cloud APIs, Data Actions, and event-based services.

Implement routing logic, automation, and configurations for voice and digital channels.

Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.

Troubleshoot issues, optimize performance, and ensure platform stability.

Participate in testing, documentation, and deployment activities following development best practices.

Support continuous improvement of the contact center platform and related processes.

Requirements & Qualification
3-7+ years in contact-center/telephony development or systems engineering; at least 2 years working specifically with Genesys Cloud or equivalent CCaaS.

Proven track record deploying production outbound / inbound services and running go-lives.

Ability to read/analyze requirements and translate them into technical solutions.

Experience troubleshooting issues and ensuring platform stability.

Familiarity with cloud concepts, security basics, and version control.

Nice to have / Preferred:
Genesys Cloud certifications (e.g., Genesys Cloud Certified Professional / Architect).

Experience with Genesys Architect API; Inbound and Outbound Campaign API specifics.

Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups).

Experience with event-based integrations (EventBridge or similar).

Exposure to CRM systems (MS Dynamics).

Genesys Cloud or cloud provider certifications (AWS).

Experience with REST APIs, webhooks, JSON, OAuth2 and JWT.

Puede requerir presencialidad

¿What can we offer?

-23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

-Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

-`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan...)

-Free access to several training platforms

-Professional stability and career plans

-UST also, compensates referrals from which you could benefit when you refer professionals.

-The option to pick between 12 or 14 payments along the year.

-Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)

-UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we´ll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.