About Us

HP is a dynamic and innovative IT company committed to delivering exceptional solutions to our clients. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and excellence thrive.

The Customer Insights and Advocacy Team is nestled inside the Commercial Organization in support of Workforce Solutions growth. Customer Advocacy, Experience Measurement and Advisory Board programs are all worldwide initiatives to empower customer’s voice and deliver insights that will spur changes to accelerate sales, foster loyalty and fortify HP Workforce Solutions future position.

We are seeking a graduate/junior results-driven project manager to join our worldwide team and support our programs' growth.

The ideal candidate will be responsible for planning, executing, and closing projects in support of our Customer Relationship Experience Measurement program and communication of wins internally.

Responsibilities

• Customer relationship Experience Measurement Program:
• Own Action Tracker: transform qualitative customer insights (positive and detractors) into actions across account teams and business units.
• Orchestrate communication and run follow-up processes to ensure completion and regular updates.
• Support weekly reporting process of survey results.
• Play a key supporting role in the deployment of the survey ensuring we collect critical information that enables the execution of the survey.
• Communication of wins internally:
• Assist with preparation of the weekly senior management communication “ win of the week” worldwide.
• Create and produce a v-blog series to highlight top quarter customer wins and foster best practices sharing.
• Go after logo of top quarter customer wins.
• Build solid project plan, and lead from beginning to end.
• Manage your deliverables, report progress proactively. Capability of managing 3-4 projects with various level of complexity
• Contribute/be exposed to other team’s member projects.
  

Working Relationship

• Interact with community of subject matter experts across markets to ensure collaborative and successful execution of the projects.
• Foster strong relationships with sales team, post sales teams and global business units.
  
  

Requirements

• Bachelor /Undergraduate or master’s degree in business with interest for IT industry.
• Work experience is not required, but appropriate internships related to the job content would be a plus.
• Entry level knowledge with a demonstrated interest in building project management skills in close contact with sales, customers, or partners.
• Strong organizational skills: planning, scheduling, coordinating and execution of various tasks and stages.
• Excellent communication in English and interpersonal abilities. Speak with confidence and enthusiasm. An additional language is a plus.
• Flexibility to work across geographies.
• Take initiative towards process optimization, knowledge acquisition and quality assurance.
• Strong sense of creativity and storytelling that can capture and engage your viewers.
• Good networking skills to help expand your opportunities, learn from others, and find support and guidance.
  
  

Technical Skills

• MS office suite
• Strong in Excel / Smartsheet
• Video edition software
  
  

If you are a motivated individual with a passion for driving successful projects, we invite you to apply. Join our team and contribute to the continued success and growth of Customer Insights and Advocacy team at HP where we celebrate diversity and are committed to creating an inclusive environment for all employees.

What We Offer

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• An attractive benefits package:
• Health & Life insurance
• Lunch at reduced prices at our canteen/ ticket restaurant vouchers
• HP product discount
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.
  

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