Role Purpose

The Head of Operations will be responsible for overseeing and optimizing the operational functions of the fintech company. This role is pivotal in driving strategic growth, fostering cross-functional collaboration, and ensuring operational excellence through innovative technology and streamlined processes. The Head of Operations will work closely with executive leadership to develop and execute strategies that enhance efficiency, scalability, and profitability, while also cultivating a culture of continuous improvement and high performance.

Primary Responsibilities

Team Leadership & Development:

• Lead, mentor, and develop high-performing cross-functional teams to drive strategic planning, collaboration, and efficient program management.
• Cultivate a results-driven culture by setting clear performance expectations, encouraging innovation, and supporting professional development.
• Foster strong relationships between the Operations department and other business functions to ensure cross-departmental alignment with company objectives.

Technology & Process Optimization:

• Develop and maintain the strategic technology roadmap, ensuring that technological advancements align with business goals and market demands.
• Drive the adoption of cutting-edge solutions to enhance operational efficiency and optimize processes across departments.
• Proactively identify opportunities for technological innovation and process enhancement, utilizing data-driven insights to implement improvements.
• Establish and monitor KPIs to evaluate the impact and ROI of technology initiatives, ensuring they support sustainable growth.

Budget & Vendor Management:

• Strategically plan and manage departmental budgets, balancing cost management with the pursuit of innovation and efficiency.
• Identify cost-saving opportunities while maintaining high standards of quality and operational performance.
• Engage with external vendors to select, design, and implement technology solutions that align with business objectives.
• Collaborate with the finance department to optimize spending processes and ensure alignment with financial planning.

Knowledge & Digital Asset Management:

• Implement robust digital asset management strategies to support data-driven decision-making and process automation.
• Lead the development of knowledge management systems that enhance collaboration and information accessibility.
• Coordinate end-user training to ensure the adoption of new technologies and best practices.
• Manage operations staff, fostering a collaborative environment that prioritizes growth, mentorship, and performance excellence.

Experience in Automation & Process Management:

• Demonstrated experience in implementing automation strategies to streamline customer and third-party request handling at scale.
• Proven ability to manage high-volume, repetitive processes efficiently while maintaining quality and compliance.
• Expertise in leveraging automation tools and technologies to optimize response times and reduce manual workload.
• Experience in designing scalable workflows to manage customer interactions and third-party integrations seamlessly.

Knowledge & Skills

• Proven experience leading operations within a fast-paced, technology-driven business environment.
• Exceptional leadership and interpersonal skills, with a track record of inspiring and motivating teams.
• Strong analytical mindset with the ability to make data-driven decisions and manage complex projects.
• Proficient in agile development methodologies and modern project management practices.
• Demonstrated experience in implementing technology solutions to improve operational efficiency and business outcomes.
• Strong strategic thinking and problem-solving abilities, with a focus on continuous improvement.

Benefits

💪 Private health and dental insurance.

👟 Discounted gym membership.

💻 Freedom to work from home two days a week.

🍎 Kitchen with free coffee and fruit each Monday, Wednesday and Friday and snacks.

🌍 Team building activities and work in an international and passionate environment.

Don't miss the opportunity to be part of a company that values innovation and talent! Join us and take your career to the next level 🚀