Company Description

InnoTaxes is a specialized team in taxation and accounting that leverages innovative technology to simplify life for SMEs, freelancers, and expatriates in Spain. We provide a multilingual service, ensuring our clients receive the most effective solutions for their needs. Our commitment to innovation and excellence makes us a trusted partner for financial management.

Role Description

This is a full-time on-site role located in Madrid. As a Customer Service Support Specialist, you will be responsible for managing customer inquiries, ensuring customer satisfaction, providing technical support, and maintaining proper phone etiquette. Day-to-day tasks include addressing client issues, offering timely solutions, and enhancing the overall customer experience.

Qualifications

• Customer Support and Technical Support skills
• Excellent Interpersonal Skills and Customer Satisfaction focus
• Proficiency in Phone Etiquette
• Strong communication skills
• Ability to work in a high-pressure environment
• Experience in taxation and accounting services is a plus
• Bachelor's degree in a relevant field is preferred