Job Description Join our high-performing, international Care Channel Engineering team and play a pivotal role in building world-class Salesforce Service Cloud solutions. This hands-on position involves full software development lifecycle engagement...
Job Description
Join our high-performing, international Care Channel Engineering team and play a pivotal role in building world-class Salesforce Service Cloud solutions. This hands-on position involves full software development lifecycle engagement, from design and coding (Apex, Lightning) to deployment, all within an agile environment. Make a direct impact on customer experiences across Europe while collaborating with senior engineers and product managers to drive innovation and ensure compliance. If you're passionate about Salesforce and eager to contribute to a diverse, forward-thinking team, this is your opportunity to shine.
Responsibilities
QUALIFICATIONS
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
This position is based in Madrid, and it is expected the successful candidate will be able to attend the Madrid office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
#FordCredit
Join our high-performing, international Care Channel Engineering team and play a pivotal role in building world-class Salesforce Service Cloud solutions. This hands-on position involves full software development lifecycle engagement, from design and coding (Apex, Lightning) to deployment, all within an agile environment. Make a direct impact on customer experiences across Europe while collaborating with senior engineers and product managers to drive innovation and ensure compliance. If you're passionate about Salesforce and eager to contribute to a diverse, forward-thinking team, this is your opportunity to shine.
Responsibilities
- Salesforce Feature Delivery: Collaborate to deliver features for the FCE Salesforce platform, adhering to industry best practices.
- Agile Participation: Actively engage in Agile ceremonies and assist with backlog management (refinement, sizing, prioritization).
- Hands-on Development:
- Write clean, maintainable Apex code (classes, triggers) and build custom Lightning UIs (pages, LWC).
- Integrate Salesforce with other systems using APIs.
- Ensure best practices, code documentation, and comprehensive test coverage.
- Quality & Deployment: Support testing and deployment for high-quality, compliant releases.
- Strategic Alignment: Work with stakeholders to align technical efforts with business objectives and ensure security/audit compliance.
- Team Culture: Foster a positive, inclusive, and diverse team environment.
QUALIFICATIONS
- Experience in Software Engineering, preferably with Salesforce or similar platforms.
- Hands-on development working experience in Salesforce (including Salesforce administration skills and platform enhancement using additional Salesforce products such as Own).
- Hands-on working experience in Salesforce ecosystem configuration (particularly Salesforce Service Cloud) within a financial services context.
- Basic understanding of the Salesforce ecosystem (Salesforce Service Cloud, Salesforce administration).
- Apex and Lightning coding knowledge
- Familiarity with Agile development practices.
- High level of English, both spoken and written
- Strong motivation to learn and develop engineering skills
- Mulesoft Expertise: Hands-on experience with Mulesoft (Anypoint), including environment management and administration.
- Extended Salesforce Ecosystem: Familiarity with Salesforce marketplace plugins and platform management tools (e.g., Copado).
- Industry & Certifications: Experience in financial services and relevant Salesforce/Mulesoft Trailhead certifications.
- Cloud & Modern Practices: Understanding of GCP PaaS (Cloud Build, Cloud Run), system design principles, and DevOps practices (CI/CD, automated testing).
- Tech Stack Exposure: Experience with technologies like Salesforce, Mulesoft/Anypoint, OWN, Copado, Java, GitHub, Fossa, SonarQube, Cycode, and 42Crunch.
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.
This position is based in Madrid, and it is expected the successful candidate will be able to attend the Madrid office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
#FordCredit
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