Key Responsibilities Developing and sustaining long-lasting relationships with Chinese customers. Calling potential Chinese customers to explain Bank’s products/services and encourage purchases. Answering Chinese customers’ questions and escalating...
Key Responsibilities
- Developing and sustaining long-lasting relationships with Chinese customers.
- Calling potential Chinese customers to explain Bank’s products/services and encourage purchases.
- Answering Chinese customers’ questions and escalating complex issues to the relevant departments as needed.
- Cross-selling product to Chinese customers.
- Maintaining an accurate record of all sales, scheduled Chinese customer appointments, and Chinese customer complaints.
- Collaborating with the brand and marketing strategy department to ensure that the Bank is reaching its target audience.
- Informing product developers of possible product improvements and changes to ensure that Bank’s products/services meet current market needs.
- Preparing cost-benefit analyses for prospective and existing Chinese customers to determine the most suitable purchase options.
- Assist to line manager to achieve the goal/target.
- Report all matters to line manager.
- Bachelor’s degree in finance and banking, accounting or business administration, business management, marketing, or related field is preferred.
- Proven sales experience.
- Sound knowledge of sales strategies and industry regulations.
- Strong analytical and problem-solving skills.
- Experiences with Chinese customers’ relationship management and Chinese customer services.
- Good comment of Chinese and English communication skill.
- Microsoft Office and another computer skill is a plus.
- Effective communication skills.
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