We are looking for an IT Business Analyst - Service Management to be part of our IT Workforce 360 team.

Position Snapshot
- Location: Barcelona
- Type of Contract: Permanent
- Stream: IT Workforce 360
- Type of work: Hybrid
- Work Language: Fluent Business English

The role

Do you thrive on problem-solving, have strong analytical and communication skills, and enjoy working in a fast-paced, collaborative environment?

As an IT Business Analyst - Service Management in our team, you´ll work closely with the Product Owners for Problem Management and Major Incident Management, supporting the continuous improvement and evolution of processes, tools and best practices used daily by hundreds of users, including Senior Leaders. You´ll bridge stakeholder needs and technical solutions by gathering and refining requirements, analyzing data, and helping deliver impactful, user-centered products.

What you´ll do
- Analyze and document process flows, system logic, and requirements to improve Problem and Major Incident Management.
- Create and deliver training materials for end users, deployment, and support teams.
- Support investigation and resolution of complex solution issues (third level sustain).
- Design use cases and scenarios for new features and process changes.
- Define Minimum Viable Products with Product Managers and gathers early feedback to ensure value delivery.
- Identify gaps, improvement areas, and automation opportunities within existing solutions.
- Understand IT Service Management practices and think outside of the box to promote solutions that are applicable to Nestlé´s IT environment.

We offer you
We offer more than just a job. We put people first and inspire you to become the best version of yourself:
- Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
- Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum qualifications:
- Bachelor´s or Master´s degree in Computer Science, Information Systems, Business Administration or related field, or equivalent work experience.
- 3+ years of proven experience as Business Analyst, System Analyst, or in a similar role in IT or other industry.
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
- Exceptional written and verbal communication skills in English, with strong interpersonal abilities to foster productive business relationships, facilitate conversations and negotiations, and effectively communicate with Stakeholders.

Bonus Points if you:
- Experience designing and building reports in Power BI.
- Previously worked as Incident or Problem Manager.
- Have a passion for Automation and/or Artificial Intelligence.

Not a 100% match? No worries! Nestlé supports your personal growth with customized development solutions.

What you can expect in your application journey:
1. Hit apply and enter our job portal. 2. Submit your application with your CV.3. We will contact relevant applicants.4. Interviews (HR, Hiring team and stakeholders).
5. Feedback.
6. We make an offer.
7. Location dependent checks and pre-onboarding.
8. First working day.