Summary

Location: Barcelona, Spain

The Associate Director, IT Service Delivery position within Global Clinical Operations IT is a unique role at Novartis that intends to attract the best early career talent to tackle human disease. As a leading pharmaceutical company, Novartis is committed to meet the rising global demand in Life Sciences.

This role is part of a clinical program focused on managing the clinical technology platform at Novartis. IT Service Delivery within Global Clinical Operations IT will collaborate as part of a cross-functional Veeva team, leveraging cutting-edge technology to streamline and support Clinical Trial management. This role contributes to reimagining medicine and improving lives globally.

Make a meaningful impact by leveraging your expertise in Clinical Operations to transform lives! Work with an industry-leading clinical platform to manage end-to-end trial processes efficiently. This opportunity will not only allow you to expand your professional network but also empower you to drive efficiency and excellence in the ever-evolving field of Clinical Operations. Make a difference—be part of something extraordinary!

About The Role

Key Responsibilities:

• Execute technology delivery strategy for business systems, platforms and processes for a particular Business domain / Function
• Has end-to-end accountability for technology product delivery across business areas. Partners with business product owner to set technology roadmap, with a vision ensuring that technology products generate business value for the defined customer
• Partner with Business Product Directors for demand analysis solution proposal/evaluation and funding estimates for operations/ projects
• Partner with business partners to ensure Technology Service/Solutions Delivery teams deliver products according to strategy with reuse across other areas
• Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact
• Run efficient DevOps for platforms, products, or systems ensuring availability and optimal performance for responsible function / service area
• Establish governance structure for projects, operations, etc. with right stakeholder representation, including: underpinning IT services in the delivery & support of the IT application and adherence to Security, Compliance policies & procedures
• Track, report and deliver against agreed success factors and measurements for various stakeholders for function / service areas whilst ensuring overall user experience is taken into account when designing deploying new solutions~ services and steady state operations
• Contribute to transformation initiatives using the latest technology stack and follow industry trends and emerging practices to drive agility, speed, efficiency and effectiveness.
• Manage application lifecycle management, application data consistency, portfolio optimization and continual improvements
• Execute problem management and drive identification of root causes as well as sufficient prevention of recurrences
  
  

Essential Requirements

• University Degree and/or relevant experience and professional qualifications
• Good understanding track record delivering technology products including experience working in Veeva Vault
• Working experience & knowledge of Clinical business process within Pharma industry (eTMF, SSU, CTMS)
• IT Technical Strategy and Planning, Emerging Technology Monitoring, Vendor Management, understanding of Agile methodologies
• Proven ability to work in a cross-functional team within a matrix environment building relationships, and driving engagement
• Previous experience and strong mindset in continuous improvement and change management Excellent interpersonal and communication skills. Needs to be able to work independently and reliably
• Proficiency in English (written and oral)
  
  

Nice To Have

• Working experience & knowledge of other Clinical business process areas, e.g. Site connect, Payments & Study training
• Experience in adoption and development of Agile methodologies
  
  

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards