About Us

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

Hear more about TravelPerk.

Job Overview

As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7* customer experience. You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations.

Key Responsibilities

Process Analysis and Improvement:

• Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data and quantitative insights.
• Collaborate with key stakeholders such as Operations, VMO, and C&C to map and document business processes, ensuring clarity and efficiency.
• Design and implement streamlined processes to enhance the overall effectiveness of the customer care department.
• Plan and conduct short-term tests and experiments to identify the most efficient ways of working.
  
  

Workflow Optimization

• Identify bottlenecks and inefficiencies in customer care internal workflows and propose solutions to enhance productivity.
• Investigate and implement workflow automation and optimization strategies to improve response times and resolution rates.
• Monitor and analyze key performance indicators (KPIs) to measure the impact of process improvements.
  
  

Technology Innovation

• Research available technologies available in the market which could advance Travelperk operations.
• Collaborate with Travelperk product teams, tooling and other relevant departments to trial technology solutions that enhance customer care processes and workflows.
• Provide documentation to customer care teams on new technologies and processes.
  
  

Continuous Improvement

• Stay abreast of industry best practices and emerging trends in customer care and business process management to inform your decision-making. Eg. By performing benchmarking.
• Contribute to other Operational Excellence team's initiatives to ensure the ongoing optimization of customer care processes.
• Gather feedback from customer care teams and incorporate insights into process improvement initiatives.
  
  

Stakeholder Management & Communication

• Build and maintain strong relationships with key stakeholders, both within and outside of customer care.
• Communicate process changes, updates, and improvements effectively to ensure alignment, address concerns and ensure a smooth transition and understanding among all stakeholders.
• Facilitate regular meetings and discussions to gather feedback, address concerns, and foster a collaborative environment.
  
  

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.