Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement! We're seeking a results-driven Loyalty and Retention Officer to design and implement strategies...
Are you a customer loyalty expert passionate about building relationships and reducing churn? Join our team and shape the future of customer engagement!
We're seeking a results-driven Loyalty and Retention Officer to design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.
What You'll Do
We're seeking a results-driven Loyalty and Retention Officer to design and implement strategies that boost customer lifetime value, strengthen brand loyalty, and reduce attrition. If you're data-savvy and have a track record of success, this is your chance to make a big impact.
What You'll Do
- Drive customer retention initiatives & campaigns.
- Manage loyalty & rewards programs.
- Unlock customer insights through data analysis.
- Craft targeted customer communications.
- Collaborate with teams to shape the customer journey.
- Proven success in loyalty/retention within industries like retail, hospitality, banking, or telecom (mobile apps & subscriptions a plus).
- Ability to design and deliver effective retention strategies.
- Strong CRM, analytics, and data-driven decision-making skills.
- Exceptional communication & stakeholder management skills.
- Results-oriented mindset.
- Improved Customer Retention Rate.
- Churn Reduction.
- Growth in Customer Lifetime Value (CLV).
- Increased Loyalty Program ROI.
- Uplift in Net Promoter Score (NPS).
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