Have you got a flair for solving tech puzzles? We’re seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmosphere!

Position Details:

• Title: IT Helpdesk Support Engineer
• Location: A charming office in central Barcelona, Spain, with 30% remote flexibility
• Employment Type: Full-time, permanent contract with a harmonious Monday-to-Friday schedule
• Salary: Competitive package from €26,000 annually before tax

About us:

Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Our IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group’s success.

Your Mission :

You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.

Your Responsibilities:

• Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
• Efficiently categorize and address incoming incidents and requests.
• Own your ticket queue with proactive follow-ups and process enhancements.
• Enhance your troubleshooting skills, offer user training, and escalate complex cases.
• Develop guides and documentation for teams and users.
• Deliver exceptional customer service, communicating effectively in both English and Italian.

What You Bring to the Table:

• Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).
• Solid understanding of IT’s role in a corporate landscape.
• Fluency in English and Italian (C1 level).
• Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.

Bonus Points for:

• Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.
• Multilingual capabilities.

What We Offer:

• A 40-hour workweek, Monday to Friday, with a 6-month probation period.
• A generous holiday package.
• A negotiable start date.
• A rewarding salary reflecting your expertise and potential.
• A dynamic, innovative workplace that prioritizes learning and career growth.
• A modern office in central Barcelona with the option to work remotely part of the time.
• An office stocked with fruits, snacks, and beverages.
• Opportunities for occasional travel.

Recruitment Process:

• A questionnaire to know more about your application.
• An in-depth interview with your future manager.
• A second discussion with the extended leadership team.
• A final proposal detailing your new adventure with us.

Take the Next Step:

If you’re eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you! Let’s initiate a dialogue about your potential journey with us!

We are excited about the possibility of you joining our dynamic team! 🚀