Quality Engineer – Customer Service

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Automotive Lighting & Sensing means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, Marelli Automotive Lighting & Sensing designs, develops and integrates a wide and complete range of top-notch solutions for external automotive lighting systems, as well as innovative sensors to support future ADAS/AD features including LiDAR-sensor technology.

For more information about Automotive Lighting & Sensing division please click on this link.

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

About the role:

We are looking for a Quality Engineer Customer Service who will join to Quality department team to be part of the Customer Service, reporting directly to the Customer Service coordinator; this position is based at our manufacturing plant in Barbera del Vallés.

As a Quality Engineer, you will:

Verify and control the claims coming from customers (customers OEM , internal AL customers and others).

You will work in a cross-department to solve problems and find solutions

You will support to QM-ALESBA for quality management in the relationship in front of the customer in particular referring to timing of answers and 8D documentation management.

You will use tools for problem solving and specific customer’s tools.

You will create and follow the customer incidents in a internal Data Base following the Web sites of Customers.

You will establish the communication channels with the customers via email or conference call for the exchange of information.

You will prepare the claim evolution of customers and parts based in the claims received.

You will prepare specific documents, evolution of ppm’s in cutomer side to Create the Process flow chart for the incoming parts.

You will introduce the customer claims related in the Data base and follow the answers.

You will verify of corrective actions introduction.

You will monitor the claimed parts in a proper reporting to our Management about the quality performance.

You will participate in the customer’s Audits at Production Line Plants.

You will support the SQA team.

What you will bring:

To be a part in the decision making.

To be a part of the transversal team.

Learn and growth in a manufacturing environment to contribute on the improvements of our quality levels.

Develop creativity in the assigned projects.

Other skills that we would welcome:

Adequate experiences on production and technologies processes for SMT and Back End lines

Auditor for process verification

Experienced on product technologies (substrates, electronic components, connectors, pin insertion, display, etc…)

Quality Management

Office programs. Excel, Access

English language and Spanish. Also valued German / French / Italian

Excellent reactivity, problem solving, 8D methodology

What's on offer:

Yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.

In onboarding and further training that will set you up with Marelli's speed.

Flexible work model, helping you to achieve work-life balance.

Take the next step:

Together, we will drive the world towards a safer, greener, and better-connected future.

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the Automotive Lighting & Sensing business?

Talk to us! To apply, submit your application.

About us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world. Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.

Connect with us on LinkedIn and learn more about Marelli at www.marelli.com